Date: 2026.7.25
This Shipping Policy applies to all orders placed on the website operated by Glowz DIY (“we”, “us”, “our”). By placing an order, you agree to the terms outlined below.

1. Order Processing
   Orders are processed within 1–3 business days after payment confirmation (excluding weekends and public holidays). We reserve the right to delay processing for order verification, incomplete recipient information, or high order volume. You will be notified via email if there is a processing delay.
2. Shipping Partners & Destinations
   We fulfill orders through our authorized logistics partner:
   CNE Express
   We deliver to most international regions. Shipping availability will be confirmed on the checkout page. If delivery to your location is unavailable, we will contact you and support order cancellation or full refund.
3. Shipping Costs
   Shipping fees are calculated based on package weight and destination. Final freight will be displayed on the checkout page before payment. Free shipping promotions may be launched occasionally; relevant rules will be published on our website.
4. Delivery Timeframes
   Estimated delivery times are for reference only and not guaranteed:
   International Orders: 7–25 business days.
   Customs clearance procedures may extend transit time. We are not responsible for delays caused by customs inspections, natural disasters or other uncontrollable external factors.
5. Tracking Information
   Once your parcel is dispatched, the tracking number and inquiry link will be sent to your email and WhatsApp. You can also check your order and tracking status on our website.
6. Customs & Import Duties
   International shipments may incur import taxes, customs duties and clearance fees in the destination country. All charges are borne solely by the recipient and are not included in product prices or shipping costs. We take no responsibility for customs delays or issues arising from refusal to pay relevant charges.
7. Shipping Restrictions
   We cannot ship prohibited goods restricted by logistics carriers and local laws, including hazardous and flammable items. Any order containing forbidden goods will be canceled, and a refund will be arranged (administrative fees may be deducted when applicable).
8. Order Changes & Cancellations
   Requests to modify delivery addresses or cancel orders must be emailed to a825440194@outlook.com before shipment.
   No changes or cancellations can be made once the parcel has been dispatched. We will handle valid requests for unshipped orders within 1 business day.
9. Lost or Damaged Shipments
   Please contact us via a825440194@outlook.com within 7 days after the estimated delivery date for lost or damaged parcels. You need to provide your order number and supporting evidence such as tracking records or photos of damaged items.
   We will communicate with the logistics provider for investigation and offer solutions including partial refund, full refund or item replacement.
10. Contact Information
    For all shipping-related questions, please contact us:

Business Operator: Glowz DIY
Address: Room 1104, Block B, Posang Building, Xincheng Wuyue Plaza, High-tech Zone, Nanchang, Jiangxi Province, 330029, P.R.China
Email: a825440194@outlook.com | Tel: +86 15970602900